Executive Manager - Personal Productivity AI

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

GBS is a group of highly skilled and talented professionals who form an essential part of ADCB's continued journey of success. With a proud history of commitment, innovation and delivery, GBS constantly strives for excellence whilst ensuring the highest standards of quality and risk awareness. Each and every member of the GBS family plays an integral role in driving ADCB's strategy, growth and digital evolution by working closely with our valued business partners to achieve exceptional customer experience through our outstanding service and support.

We are actively seeking an ambitious professional to join our team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include:

• Define and continually evolve the bank’s approach to Personal Productivity AI, ensuring that employee facing AI tools support the bank’s broader AI strategy rather than creating a disconnected or duplicative technology landscape.
• Maintain a current and practical understanding of approved Personal Productivity AI Tools, ensuring guidance, training, and investment decisions remain aligned with the actual capabilities, limitations, and appropriate use of the platforms.
• Evaluate and classify AI capabilities and use cases to determine their suitability for employee self-service, adoption with defined guidance and controls, limited experimentation, utilisation through existing Bank solutions, or development as enterprise grade AI solutions in line with business needs, governance requirements, and strategic priorities.
• Establish, maintain, and communicate a practical bank wide position on what constitutes appropriate and inappropriate use of Personal Productivity AI Tools.
• Drive sustained, responsible and purposeful adoption, focusing on effective use and realized value rather than access numbers or usage volume alone.
• Work with Learning and Development team to help design and execute training programs that help employees build practical skills to use such tools effectively.
• Maintain an evidence-based view of whether Personal Productivity AI Tools are being used appropriately, economically, and productively.
• Covering: access and activation; active usage; consumption and cost; productivity and quality outcomes; governance indicators; and progression of use cases into enterprise demand.
• Act as the principal business interface with the IT Service Centre and relevant Technology teams for operational processes relating to Personal Productivity AI access, entitlements, and consumption controls.
• Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximize own and employee contribution to business performance.
• Organize and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures, and system.

The ideal candidate should have the following experience:

• At least 8 years of relevant professional experience, including at least three years in one or more of the following areas: digital or AI adoption, technology product or capability management, organizational change, employee productivity, innovation, service management, or technology governance.
• Experience introducing or scaling employee-facing digital or AI tools within a large, complex and regulated organization.
• Experience within banking or financial services is strongly preferred.
• Bachelor’s degree in bachelor’s degree in business administration, Information Technology, Computer Science, Engineering, Digital Transformation, Organizational Development, Human Resources, Learning and Development, or another relevant discipline.
• Master’s degree in business administration (MBA), Digital Transformation, Technology Management, Artificial Intelligence, Innovation, Organizational Change, or a related discipline.
• Professional certifications in Microsoft AI and Copilot, Artificial Intelligence, Digital Transformation, Product Management, Technology Management, Change Management, IT Service Management (ITIL), Project Management, Responsible AI, Technology Governance, Data Analytics, or related disciplines are desirable.
• Strong practical knowledge of Personal Productivity AI and generative AI tools
• Responsible AI and technology governance
• Digital adoption and organizational change
• Employee learning and enablement
• Stakeholder, vendor and IT service management.
• Excellent judgement, communication, facilitation, analytical and influencing skills, with the ability to translate emerging AI capabilities and governance requirements into practical guidance for employees and management

What we offer:

Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).

Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.

Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.