Tribe Head - IT Shared Services

JOB PURPOSE

To lead and drive critical digital outcomes across cross-functional teams comprised of business, vendor, and technology expertise, underpinned in customer needs and expectations, working collaboratively in order to define the tribe's vision/strategy, align the right talents to deliver the desired results and positive change to the business and ensure delivery of a Technical Centre of Excellence to the Bank. 

KEY WORKING RELATIONSHIPS:

1. Line Manager
To receive direction and support, discuss performance and ensure objectives are met.

2. Direct Reports
To provide direction and support, manage performance and development.

3. Agile Software Development Team
Develop scope and define backlog items (epics/features/user stories)

4. Internal Stakeholders
Collaborate and brainstorm to achieve competitive, high value product roadmaps.

ACCOUNTABILITIES

1. Digital Product Delivery
Define the strategy and drive implementation to agreed success criteria for functional domain tribe, Centre of Excellence (CoE), chapter or platform, with end-to-end delivery accountability for value stream to ensure compliance with changing legislation and Bank policies. Direct teams and external vendors to ensure technology solutions are developed and deployed in a way aligned with ADCB’s Technology Services strategy and enterprise architecture. Translate business strategy into technology and delivery roadmaps across multiple value streams with measurable outcomes to ensure successful delivery. Lead development of operational, strategic and agile metrics for squad value streams to ensure achievement of plans and team understanding. Benchmark function performance to industry best practice and drive continuous, iterative improvement in order to drive digital delivery excellence. Maintain a strong vigilance on operational risk, including support for production incidents, seeing these through to resolution to ensure adherence with requirements. Craft and align around function strategic progress and executive reporting to ensure best practice updates are included. Remove blockers and issues and communicate function performance using facts, data and evidence with tribes, chapters, platforms and business stakeholders in order to identify areas of improvement and potential issues. Lead and inspire teams to contribute to Platform, Tribe and Chapter deliverables to ensure buy in. 

2. Agile Management
Manage and coach Senior Managers, Product Owners and squad members around product management and delivery excellence to ensure full understanding. Lead agile ceremonies and cadences in order to embed new ways of working and drive team collaboration, interaction and alignment. Oversee appropriately prioritised backlogs and delivery roadmaps to ensure all data is captured accurately. Liaise with other Platforms and leaders across Technology and business units in order to deliver optimal outcomes in a scaled agile model.

3. Stakeholder Management
Collaborate with prospective users and stakeholders in order to understand and anticipate their needs and translate them into product requirements. Identify and assist the stakeholder understand the business model, value and value proposition in order to fully understand the deliverable being implemented. Act as the main point of contact between teams and stakeholders to ensure accurate information flow.

4. People Management
Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance. Organise and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems.

5. Policies, Processes, Systems and Procedures
Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders.

6. Continuous Improvement
Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the Bank’s standards.

7. Customer Service
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions.