Transaction Services Team Leader

JOB PURPOSE
To manage the branch overall operational aspects by ensuring superior customer service and implementation of adequate procedures and controls to enable the seamless functioning of the branch.

Operations Management
Manage the day to day overall activities of branch operations to ensure adequate control and security measures are in place in line with the required standards

Relationship Management
Liaise with internal departments in all matters related to branch operations to ensure customer instructions are processed accurately and in timely manner in line with bank policies and procedures.

Reporting
Review and report on overall branch performance, to provide key information such as operational losses, fraud attempts, regulatory discrepancies and escalations to line manager and key stakeholders.

People Management
Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance.
Organise and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems.

Policies, Processes, Systems and Procedures
Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders.

Continuous Improvement
Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the bank’s standards.

Customer Service
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions.

Risk Management
Effectively and proactively manage the operational risk issues by implementing adequate controls around the process, within the bank’s risk and incident management framework.

Minimum Experience
At least 5 years of banking/financial experience

Minimum Qualifications
Bachelor’s degree or equivalent qualification

Knowledge and Skills
AML techniques
Arabic Language
Branch securing