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Job Description
To manage the branch overall operational aspects by ensuring superior customer service and implementation of adequate procedures and controls to enable the seamless functioning of the branch.
Operations Management
Manage the day-to-day overall activities of branch operations to ensure adequate control and security measures are in place in line with the required standards.
Relationship Management
Liaise with internal departments in all matters related to branch operations to ensure customer instructions are processed accurately and in timely manner in line with bank policies and procedures.
Reporting
Review and report on overall branch performance, to provide key information such as operational losses, fraud attempts, regulatory discrepancies and escalations to line manager and key stakeholders.
People Management
Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximize own and employee contribution to business performance.
Organize and supervise the activities and work of the team to ensure that targets and objectives are achieved, and the business plan is delivered in line with the required policies, processes, procedures and systems.
Skills
Minimum Experience
At least 5 years of banking/financial experience
Minimum Qualifications
Bachelor’s degree or equivalent qualification
Knowledge and Skills
AML techniques
Arabic Language
Branch securing