Transaction Banking Sales Relationship Manager

JOB PURPOSE: To develop and implement a Transaction Banking marketing action plan; manage the corporate client base; provide advice and guidance to customers and support internal colleagues to maximise potential selling opportunities; achieve financial targets for assigned segment and ensure customer satisfaction levels are maintained

ACCOUNTABILITIES

Revenue Generation: Develop and implement a Transaction Banking marketing action plan to target the corporate client base
in UAE and manage corporate clients from a a working capital perspective to achieve agreed financial targets. Collaborate with Treasury, Structured Trade, Investment Banking and operations to maximise potential selling opportunities and ensure that customer service levels are maintained

Client Servicing: Liaise with clients providing advice on complex
Transaction Banking solutions; new solutions, developments and emerging opportunities; solving/escalating problems/serious issues
and cross selling other products to ensure their current and future needs are captured and serviced accordingly

Product Training: Provide Transaction Banking solutions skills,
knowledge and training to support corporate relationship managers in increasing Transaction Banking solution sales

Policies, Processes, Systems and Procedures:
Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders

Self-Management: Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business
performance

Customer Service: Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service
in all internal and external customer interactions

EXPERIENCE, QUALIFICATIONS & COMPETENCIES
Minimum Experience

At least 8 years of experience in Transaction Banking marketing with experience in achieving revenue targets and knowledge of Transaction Banking products, industry, freight forwarding, marine insurance, Treasury Management and related law and practice