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Job Description
JOB PROFILE
To design, develop and deliver online trade product systems/solutions, on board clients and provide ongoing training and support in order to maximise utilisation of online solutions/channels and support the increase in income generation/reduction of costs
ACCOUNTABILITIES
Product Development: Design and develop online trade product products/solutions according to client needs in order to minimise transaction related manual work for the client and the bank Test bug fixes and enhancements for all online systems relating to Trade Finance in order to ensure issues are resolved/fixed and enhancements meet business requirements Coordinate with external vendors, IT teams and business users on system issues in order to ensure resolution/close within agreed turnaround times
Trade Implementation: Review client applications and complete online system client on-boarding activities to ensure clients are effectively on-boarded in line with agreed standard operating procedures/internal guidelines Update and maintain the MIS report/tracker for customer sign-ups and straight through processing (STP) transactions in order to measure/report on the increase in utilisation of online systems
Training, Advice and Guidance: Conduct onsite/offsite system demonstrations and refresher training, provide guidance, answer queries and resolve issues relating to all online systems/channels to ensure maximum utilisation by external clients Conduct training for internal stakeholders on all online systems, including new joiners in the clients team and share updates on the latest system enhancements/features to build awareness/capability and encourage maximise utilisation of online trade channels. Act as the subject matter expert/key contact for all online trade systems, identify, resolve and/or escalate issues to ensure a streamlined and efficient implementation process
Management Information: Gather customer experience feedback, analyse information/data and prepare management information/reports relating to status of client onboarding, channel utilisation, issues, client feedback, migration progress, channel growth, constraints and development requirements in order monitor/track progress/completion of activities and help inform future strategy/roadmap
Policies, Processes, Systems and Procedures: Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders
Self-Management: Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance
Customer Service: Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions
Skills
EXPERIENCE, QUALIFICATIONS & COMPETENCIES
Minimum Experience
At least 5 years of experience in Trade Finance including experience in the implementation of trade front end systems either in a client facing or technology role
Minimum Qualifications
Bachelor’s Degree in relevant specialisation Professional Qualifications
Knowledge and Skills
Understanding of Trade Finance products, processes and related IT systems/platforms
Ability to train customers on front-end trade systems
Ability to resolve and address queries from client and internal stakeholders
Abitlity to design and devolop products/solutions
Microsoft Office skills (Word; Excel and PowerPoint)
Job Details
Preferred Candidate
About This Company
