Team Leader - IT Infrastructure Change

To lead the IT Infrastructure change delivery team in delivering availability in IT infrastructure systems or lines of business within agreed service level agreements (SLAs), turnaround times (TATs) and compliance standards, assist in planning of software and hardware upgrades, manage Infrastructure projects and change initiatives and align technology capabilities with business needs to ensure minimal impact on banking operations and initiatives

1.
Systems/Network Management
Maintain and support IT Infrastructure systems to ensure banking operations are unimpeded
Manage production applications/systems, analyse incidents/trouble shoot issues, identify solutions and coordinate with stakeholders for deployment of fixes, test and implement releases in order to facilitate banking operations with minimal downtime
Track End Of Life for all managed systems and upgrade accordingly to ensure systems are maintained to support banking operations
Produce system reports and statistics for senior infrastructure managers to support analysis and planning for technology capacity requirements
2.
Vendor Management
Coordinate with external vendors to ensure services are provided as per agreed SLA’s and TATs
Review solutions provided by vendors and translate against the project requirements to assist business users in understanding system functionality

3.
Project Management
Support project managers in change initiative projects to ensure timely IT deliverables
Assist project managers in developing project documents and provide support in obtaining project approvals to ensure banking projects are delivered within planned timelines
Manage the identification of the resolution on issues reported by business users by coordinating with internal staff or vendors to ensure resolved
Support the project manager in project transition to production and successful handover to production support team to ensure minimal interruption in support services
Provide technical support for SIT for technology staff as well as for UAT to business users to assist in timely delivery of business requirements
4.
People Management
Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance
Organise and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems
5.
Policies, Processes, Systems and Procedures
Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholder

Minimum Experience
At least 8 years of experience in handling IT infrastructure with working knowledge and experience of banking operations and related problems
Minimum Qualifications
Bachelor’s Degree in relevant specialisation
Professional Qualifications
Knowledge and Skills
Problem management and analysis
Organisation and capacity planning (staffing and other IT resources)
Quality control techniques
Influencing, persuasion and negotiation skills
Planning, analytical and time management skills