Senior Project Manager – Operational Excellence

JOB PURPOSE

• Lead medium to high complexity projects within the Group, which may be technology, process and/or business driven in order to drive operational efficiencies, revenue growth and/or enhanced customer experience.

ACCOUNTABILITIES

Continuous Improvement

• Identify opportunities to enhance organizational performance taking into account best practice and standards in the business environment, defining the scope, goals and deliverables that support business goals and secure buy in through collaboration with senior management and stakeholders

Project Management and Implementation

• Develop full-scale project plans, project management activities, documentations, timelines and milestones using appropriate tools

• Direct and manage projects from beginning to end, ensure that projects are delivered within the agreed timelines and budgets

• Deploy operational Excellence Lean Six Sigma initiative across ADCB as required

• Apply project management methodology and tools to drive large scale change projects in order to achieve the desired result/change

• Train and coach employees in the OE and LSS methodology and meet all ISO requirements to obtain and maintain certification, drive the OE culture throughout the organization

• Develop and deliver progress reports, proposals, requirements, documentations, and presentations in line with the required standards to meet the needs of stakeholders

Key Performance Indicators (KPI) Implementation and Management

• Define, manage and monitor project KPIs and ensure improved solutions are sustained through the implementation of KPIs

• Conduct post-project reviews including project performance and improvements as compared to pre-project metrics and market benchmarks in order to demonstrate the impact and provide the required information to stakeholders

Manage People and Change

• Build and maintain relationships with key stakeholders and continually manage and communicate project expectations with team members and other stakeholders to keep them informed and manage their expectations on the project progress and results

• Create and lead the project team effectively towards fulfilling the various tasks and milestones within a project to ensure it is delivered as per the agreed plan

• Proactively manage changes in project scope, identify potential crises, and devise contingency plans to ensure the project remains in line with business requirements

• Coach, mentor, and motivate project team members and influence them to take positive action and accountability for their assigned work to ensure they are able to deliver as required

Quality Performance Management

• Ensure all ISO requirements are met in order to obtain certification in line with the requirements of the bank

Policies, Processes, Systems and Procedures

• Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders

Self-Management

• Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximize own contribution to business performance

Customer Service

• Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

EXPERIENCE, QUALIFICATIONS & COMPETENCIES

Minimum Experience

• At least 8 years of experience in project management, preferably in the financial services industry

• Experience in handling technology integration and process, re-engineering projects would be an advantage

Minimum Qualifications

• Bachelor’s degree from a reputable university

• MBA or Master’s degree would be an advantage

Professional Qualifications

• A professional project management degree (PMP or Prince 2) would be an advantage.

• Lean Six Sigma Black Belt certification

Knowledge and Skills

• Strong finance knowledge and capabilities in banking. regulatory framework and implications

• Document structuring and story boarding capabilities

• Excellent organizational/project management skills working with multiple groups across geographies

• Strong understanding of distribution, products, sales management, customer solutions, and banking risks

• Excellent verbal and written communication skills

• Strong leadership capability, excellent interpersonal skills, multicultural awareness and sensitivity

• Creative and open mindset