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Job Description
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Relationship Management
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Action customer requests, respond to customers’ needs, complete sales and service activities and ensure complaints are resolved in order to build long-term customer relationships and support revenue generation |
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Policies, Processes, Systems and Procedures
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Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders |
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Self-Management
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Manage self in line with the Bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance |
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Customer Service
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Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions |
Skills
Minimum 2 to 3 years’ experience of Business Banking
• Experience in client contact environment
• Sales experience
Skills/Attributes:
• Ms Word, Excel, PowerPoint, Outlook, Internet/Intranet.
• Strong knowledge of spoken and written English
• Good verbal and written communication skills
• Good organizational and interpersonal skills
• Ability to work under pressure
• Strong process and business analytics skills
• Team Work
Job Details
Preferred Candidate
About This Company
