Relationship Officer – Excellency

1.Administration and Operational Activities
Provide front-end and account management service support, maintain relevant Management Information Systems (MIS) reporting and support the Relationship Managers in processing day-to-day operational activities to ensure key service indicators like Excellency customer queries response, complaints resolution are at agreed levels within the turnaround times (TATs)
2.Audit and Compliance
Cooperate and facilitate work of Internal Audit and Risk Management in order to address gaps and respond to audit reports within agreed deadlines.
3.Policies, Processes, Systems and Procedures
Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders.
4.Self-Management
Manage self in line with the Bank’s people management policies, procedures, processes and practices to ensure adherence and to maximize own contribution to business performance.

5.Customer Service
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions.

Minimum Experience
At least 2 years of experience in Banking
Minimum Qualifications
Bachelor’s Degree in related field
Knowledge and Skills
Proficient in Microsoft office
Analytical skills
Communication skills
Customer service skills