Relationship Manager - Loyalty

Job Purpose

To build and grow the portfolio of assigned clients, by identifying selling and cross-selling opportunities through the daily analysis and interactions made with clients in order to increase client wallet share and loyalty as per the strategic goals of the bank

Relationship Management

- Develop and manage client relationships to meet client needs and achieve desired objectives of the bank in line with the required standards and identify new clients and ensure the proper articulation of services/products which ADCB would offer them in order to increase the size of the portfolio and wallet share

- Manage the daily interactions with clients and provide superior client service to improve clients’ experiences and maximises the bank’s profitability

Continuous Improvement

Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the bank’s standards

• At least 6 years of relationship management experience in banking/financial services industry
• Working knowledge and experience of banking operations and ability to prioritise and handle multiple tasks
  Strong planning, analytical and time management skills
  In depth knowledge of global financial markets and trends
  Understanding of wealth management products and services
• Strong negotiation skills
• Ability to foster partnerships with key market leaders and partners in the retail industry
• Strong work acumen with an ability to independently develop clear partnership strategies
• Portfolio Growth & Management skills