Property Services Officer – UAE Nationals Only

JOB PURPOSE

• To perform day-to-day operational and administrative duties and support managers in delivering high quality service to all clients in order to ensure customer satisfaction and the smooth and effective operation of property services with minimal financial, operational and reputational risk

ACCOUNTABILITIES

Leasing Services

• Execute the activities deriving from the strategy for all leasing related operations / functions for the segment of properties managed in compliance to relevant policies and procedures in order to ensure maximum occupancy and customer satisfaction

Tenant Services

• Support client decisions through outlining and providing property services products and alternatives, understanding customer needs and referring to the relevant internal parties in order to act upon potential business opportunities

Management Support

• Support managers to maintain and update property services registers, documentation, contracts and systems to ensure the department complies with documentation standards and the smooth and effective operation of the property services businesses

Relationship Management

• Act as first point of contact for incoming correspondence and interaction with external stakeholders to ensure stakeholder queries and communications are handled professionally and forwarded to the relevant internal party for action

Policies, Processes, Systems and Procedures

• Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders

Self-Management

• Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance

Customer Service

• Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

EXPERIENCE, QUALIFICATIONS & COMPETENCIES

Minimum Experience

• At least 1 year of experience in a sales/operations area of a property management business with customer relationship management in sustainable business relationships

Minimum Qualifications

• A Diploma in Property Management or Marketing or equivalent from a recognised College

Knowledge and Skills

• Planning and presentation skills

• Written and spoken Arabic and English