Product Implementation Analyst (UAE National)

JOB PURPOSE   

 To assist and provide support to Transaction Banking Product Sales Managers and Relationship Managers in the implementation of Transaction Banking products and action/resolve customer queries to ensure internal policies and procedures are adhered to and customer expectations are met

ACCOUNTABILITIES

 Product Implementation

Assist and provide support to Relationship Managers in the implementation of Transaction Banking products to ensure service levels are maintained and customer expectations met

Customer Support          

Action and resolve customer queries and issues to ensure full support is provided to customers Transaction Banking products

Administration

Create internal memos, customer letters and track/follow up on departmental documentation to support relationship managers in ensuring service standards and internal policies and procedures are adhered to

Policies, Processes, Systems and Procedures     

Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders

Self-Management          

Manage self in line with the Bank’s people management policies, procedures, processes and practices to ensure adherence and to maximize own contribution to business performance

Customer Service           

Demonstrate the ADCB Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions

EXPERIENCE, QUALIFICATIONS & COMPETENCIES

 Minimum Experience   

At least 4 years of experience in Banking with an understanding of Corporate Banking operations, systems and products

At least 2 years of experience in Transaction Banking implementations role or related technology client services role

 Minimum Qualifications             

Bachelor’s Degree in Business, Accounting or Finance

 Professional Qualifications        

Project Management Professional (PMP), Prince 2 or equivalent

 Knowledge and Skills    

Microsoft Office (Word, Excel and PowerPoint)

Core Banking systems