Personal Banking Ambassador(Auh & Dxb)(Outdoor Sales Experience Required)

JOB PURPOSE

To provide personal banking solutions, complete client onboarding activities, manage daily interactions with new clients, identify and act on new sales leads and relationship development opportunities in line with agreed policies, processes and service standards in order to deliver superior service, build and grow the portfolio of assigned companies and deliver against agreed service and business targets

Main Tasks and Responsibilities:
 

1) Volume Delivery      
 Identify and act on new sales leads and relationship development opportunities with relevant cross sell, upsell and retention strategies in order to secure new business, contribute to and deliver against the agreed service and business targets

2) Client Support      
Complete client onboarding activities and manage daily interactions with new clients in line with agreed policies, processes and standards in order to ensure the provision of superior client service and client satisfaction  

Assist in coordinating service provisions with ADCB employees in other departments in order to ensure efficient turnaround of transactions and that clients’ enquiries and documentation needs are met in a timely manner

3) Policies, Processes, Systems and Procedures     
Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to clients and stakeholders       
 
4) Self-Management

Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance

5)Customer Service

Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

Minimum Experience

At least 2 years of experience in a similar role in a financial institution or within the service industry