MPR-14101 IT Systems Manager (Digital Marketing)

To lead and manage technology projects and change initiatives, align technology capabilities with technology and business strategies and needs while effectively allocating resources to support business with the implementation, management and maintenance of the assigned portfolio of banking applications

1.
System Management
Manage a portfolio of banking applications along with managing key support processes like problem management and incident management and ensure effective performance monitoring metrics, dashboards and service levels are in place and utilised
Undertake complex technical evaluations of existing infrastructure and ensure priorities are assessed and defined in order to determine upgrade capacity plans and needs that will enhance system performance and put forward comprehensive recommendations Lead capacity planning for new and existing systems and in the resulting technology change that may impact future development in technology services and systems within the bank
Lead development and implementations of processes for ensuring that overall architecture and systems integration of the respective systems acquired by the Bank has a commonality and direction which will be sustainable for the foreseeable future in both banking and technology perspectives

2.
Project Management and Change Delivery
Manage and ensure delivery of multiple technology projects and change deliverables in a high priority, medium or strategic level for respective functional area within time and budget, developing project approvals, RFPs, technical documents, procedures, transition plans while contributing to development of detailed business cases in line with the required standard
Lead the adoption of Project Management framework principles in compliance with ADCB standards while recommending improvements to ensure efficient project delivery
Lead the design, development and implementation of technology solutions through business and application architecture principles and maintain efficient and agile technology for the business
Evaluate technology capabilities, system architecture and solution fitment of system design, development, integration and implementation in order to ensure that the developed solutions / systems meet bank’s expansion and technology services requirements

3.
Business Alignment
Co-ordinate with business stakeholders to understand the business unit’s technology requirements and assist them in translating these requirements into IT project deliverables
Contribute to the identification of opportunities for continuous improvement of IT systems, processes, and practices taking into account international best practice, improvement of business processes, cost reduction, and productivity improvement
Manage business technology initiatives and ensure that technology provisions are alighted with business priorities and requirements

Minimum Experience
At least 12 years of experience in technology services with a banking industry background, with at least 3 - 5 years in a managerial capacity for management of financial applications/technical systems
Minimum Qualifications
Bachelor’s degree in IT/Computer Science or equivalent
Professional Qualifications
PMP/Prince 2 certification or equivalent
ITIL certification or equivalent
Knowledge and Skills
Capacity planning
Negotiating and mediating
Portfolio and project management
Data management
Emerging technologies

Enterprise architecture
Information management
Information security
Information technology policy and planning
Information technology service operations
Software engineering and development
Systems analysis and design
Mobility and internet banking technologies
System monitoring and capacity planning
In-depth banking functionality and operations knowledge in at least 3-5 of the following; Core banking, lending, deposits, customer relationships and accounts, workflows and business processes, customer channels, payments and collection, cash management, cards and loyalty, middleware technology, business intelligence and analytics, trade finance, treasury systems, compliance and risk systems, ATM/Pos acquiring, telephony and voice systems