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Job Description
To conduct the operations of the bank’s Data Centre and provide first level support to ensure optimal availability of services within agreed compliance frameworks, service level agreements (SLAs) and turnaround times (TATs)
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1. |
Site Safety and Security |
Monitor and perform basic quality controls and maintain the security of the data centres ensuring systems protection against perceived risks and physical security against unauthorised personnel in order to maintain optimum safety standards |
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2. |
Data Centre Operations |
Conduct end of day operations (EOD and BOD) and NOC activities within the data centre in assigned capacity as per 24x7 three shift requirements (evening/morning/ night shifts) in order to support business functions
Provide first level support for all the systems, applications and network equipment including network patching of servers and systems monitored 24x7 (evening/morning/ night shift) within the NOC to ensure issues are addressed and escalated in a timely manner
Escalate issues to Team Leader and keep up to date information about the progress of problem resolution to ensure issues are addressed, escalated and resolved on time Support the implementation of changes and new releases across the systems and databases; action access to the privileged systems as per requests received from IT users and control equipment to ensure policies and procedures are adhered to
Oversee movement of equipment in and out of Data Centre to ensure the change and access control process is followed consistently |
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3. |
Storage, Archival and Retrieval of Data |
Conduct and monitor the backup/archiving, scheduling and restore/retrieval of data as scheduled by users to support business operations |
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4. |
Liaison within IT and Other Departments |
Coordinate between all IT units, business users and third party vendors to ensure issues related to user access are resolved |
Skills
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Minimum Experience
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At least 5 years of experience in IT data centre banking environment |
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Minimum Qualifications
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Bachelor’s Degree in a technical subject such as Management Information Systems |
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Professional Qualifications
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ITIL or a similar qualification associated with IT service in the corporate environment a plus |
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Knowledge and Skills |
Working knowledge and experience of data centre banking operations and related problems Written and spoken English |
Job Details
Preferred Candidate
About This Company
