Manager - Quality Assurance Testing

To manage the Quality Assurance testing function to ensure all system enhancements and implementation projects pass internal software quality checks prior to delivery for business user acceptance testing

1.
Test Planning
Develop comprehensive test plans which adequately cover the project scope and facilitate test execution phase of the project/system enhancement request effectively within agreed timelines
2.
Test Support
Ensure support and guidance is extended to all testers to understand project needs and system requirements and monitor quality on test artifacts and progress on the test execution
3.
Test Execution
Ensure independent review on test results to ensure required quality checks are adequately performed on all testing undertaken
4.
Policies, Processes, Systems and Procedures
Recommend and implement improvements to departmental policies, procedures and processes covering all areas of activity so that all relevant procedural requirements are fulfilled while ensuring that ADCB delivers best-in-class services, products and innovation

5.
People Management
Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance
Organise and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems.
6.
Customer Service
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions
7.
Continuous Improvement
Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the bank’s standards

Minimum Experience
At least 10 years of experience in a software quality assurance function
Minimum Qualifications
University degree/diploma specialising in Computer Science, engineering, management information systems, or related field
Professional Qualifications
Certification in ITIL
Project Management Professional (PMP) certification from Project Management Institute
Knowledge and Skills
Full understanding and experience in business functions and capable in identifying business processes and scenarios
Process management
Project management
Problem solving
Written and spoken English
Experience in managing a test engineers for system enhancements and projects