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Job Description
JOB PURPOSE
To initiate, maintain and grow relationships with key merchant partners in order to deliver the best exclusive offers and promotions to ADCB retail customers, increase product uptake and build customer loyalty
ACCOUNTABILITIES
Key Merchant Partnerships
Identify, research and implement specific, relevant and targeted ‘offers’ to identified customer segments across consumer banking products in order to increase the offerings of retail banking in alignment with customer needs and increase the uptake of products
Work in collaboration with product and segment managers to implement the promotions and events with the objective of increasing the coverage of the ‘Touchpoints’ programme amongst different categories of merchants
Assist in project for launch and growth of online redemption portal and new point of sale machines for Touchpoints redemption to provide accessibility for users
People Management
Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance
Organise and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems
Policies, Processes, Systems and Procedures
Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders
Continuous Improvement
Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the bank’s standards
Customer Service
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions
Skills
EXPERIENCE, QUALIFICATIONS & COMPETENCIES
Minimum Experience:
At least 8 – 10 years of experience in a bank with at least 3 – 4
years of experience directly related to merchant
partnerships/loyalty marketing programmes in a retail
environment
Minimum Qualifications:
Bachelor’s Degree in Finance or Marketing
Professional Qualifications:
Qualification in Banking Product Management
Knowledge and Skills:
Experience in setting up alliances with merchants
Industry knowledge and network
Knowledge of web channels and technologies
Content management tools
Online marketing and social media strategies
Planning, analytical and time management skills
Written and spoken English
Job Details
Preferred Candidate
About This Company
