Manager - Fraud Investigations

JOB PURPOSE

To manage ADCB’s fraud investigations team, manage and report on investigations, identify failing, absent or inefficient controls, ensure appropriate criminal, legal and disciplinary action is taken and relevant information/records are updated and maintained to ensure potential losses are minimised and future risks are mitigated

ACCOUNTABILITIES

Investigations: Review and assign all reported incidents of actual or suspected fraud to ensure timely risk containment and subsequent investigation Plan and manage the investigation of all cases deemed to be significant events to ensure that these receive the appropriate priority and attention. Ensure that all investigative key metrics such as recovery rate, time to closure etc. are monitored to drive investigations to predefined successful outcomes

Risk Management: Network with local and global peers and identify new fraud trends to ensure that timely action is taken to mitigate risk Identify failing, absent or inefficient controls and make appropriate recommendations to business in order to remedy these Participate in new product and control reviews to ensure new and existing risks are mitigated

Reporting: Provide monthly dashboards to Department Head in order to convey the performance of the investigations function, loss data, trends, new risks and other relevant data or information Review and sign off on all STR reports to the UAE Central Bank to ensure accuracy and completeness Review and sign off on all investigation reports to ensure completeness of the investigation, factual accuracy and final outcome

Data Gathering: Ensure all required case data elements and information are routinely recorded and updated in the event data base/case register to support the department’s statistical and analytical accuracy and capability

Legal, Criminal and Disciplinary Action: Ensure that criminal, legal and disciplinary action is taken and provide assistance in order to close any actions taken and give effect to justice and recover losses

Training: Provide input into fraud training and awareness material and assist with the delivery of training to selected audiences, including Fraud team, in order to increase general fraud awareness

People Management: Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance Organise and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems

Policies, Processes, Systems and Procedures: Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders

Continuous Improvement: Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the bank’s standards

Customer Service: Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

EXPERIENCE, QUALIFICATIONS & COMPETENCIES

Minimum Experience

At least 7 years of experience in fraud investigations with 3 years in a managerial position

Minimum Qualifications

Bachelor’s Degree in Law or Finance

Knowledge and Skills

Microsoft Office (Word, Excel, PowerPoint and Outlook)

Attention to detail

Report writing skills

Written and verbal English

Knowledge of criminal processes/laws within the UAE

Knowledge and understanding of fraud trends in the banking industry

Knowledge of banking processes, systems and products