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IT Vendor Performance Specialist

Abu Dhabi, UAE Posted 2018/12/11 04:54:24 Expires 2019-02-09 Ref: JB3862570

Job Description


To manage the bank’s vendor deliveries by ensuring that the vendor performance management framework is efficiently followed to deliver optmised services in accordance with the respective contractual agreements




Vendor Performance Management: Ensure adherence to vendor performance management framework as applicable according to the contracted service category and scale and track vendor performance, providing feedback to the contract management team, to ensure that service delivery failures are contractually mitigated, Work closely with Procurement to conduct vendor/service comparison for consistently lower performing relationships and investigate and identify opportunities for the bank to achieve greater levels of service delivery on procured products and services, Conduct surveys to assess vendor performance and provide feedback to Relationship Managers/Vendors in a structured manner in order to improve service delivery, Implement standardisation of KPIs across contract/service categories in line with the required standards in order to optimise tracking and feedback


Contract Management: Support the contract renewal process by providing the contract management team with feedback on vendor performance, Provide data for Vendor performance KPI tracking for critical vendor relationships as required by Senior Management


Policies, Processes, Systems and Procedures: Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders


Self-Management: Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance


Customer Service: Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions





Minimum Experience:

At least 12 years of experience in banking with a

background and experience in management of IT Assets,

Contracts and an understanding of IT Project



Minimum Qualifications:

University degree in a Business (B Com, BBA) or

Technical (BSc, B Tech) related subject area


Knowledge and Skills:

Process management

Contractual and commercial negotiation

Problem solving

Use of spreadsheet and presentation applications

Knowledge of the IT industry including software licensing and hardware maintenance agreements

Negotiating skills in an IT environment

Written and spoken English

Interpersonal skills

Ability to define problems, collect data, establishes facts and draw valid conclusions Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables Analytical skills

8 + years of Production Support /Development experience in FCUBS(Flexcube)


Proficiency with operating system platforms -  Unix/Aix/Linux and Webservers - IBM Web server and Apache


Good knowledge on Oracle & MS SQL database


Good knowledge of Java


Sound understanding of techniques and principles related to planning, analyzing, managing, accessing risk, preparing test cases, implementation and troubleshooting issues.


Skills on Vendor communication and internal stakeholder communication

Job Details

Job Location Abu Dhabi, UAE
Job Role Information Technology

Preferred Candidate

Career Level Management

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