IT Systems Analyst

JOB PURPOSE

To provide day to day transactional assistance and service to end users in the development, installation, delivery, maintenance, and issue resolution and provide support in the area of business applications that best meet end-user business processes and needs to ensure issues and inquiries are resolved in a prompt and effective manner in order to maintain smooth operations and minimise downtime. 

-line Manager

To exchange Information and take direction

- IT Team 

To exchange Information, take direction and provide feedback

- Direct Reports

To exchange Information and take direction

- Internal Stakeholders

To exchange Information and provide guidance 

- External Vendors

To provide feedback, negotiate and influence and exchange information

ACCOUNTABILITIES:

Software Development;

Analyse functional and technical specification documents, perform system designing, coding and programing tasks and conduct unit testing to in order to ensure delivery of technology applications in line with business requirements Conduct source code management in line with the bank’s Code Management Process in order to ensure source code is securely stored and available for re-deployment and enhancement.

Project Delivery

Participate in business requirement analysis phase of new applications, review business requirements and map it to impacted business applications and convert business requirements into vendor understandable functional / technical specification documents in order to ensure software delivery will be in line with business requirements. Coordinate for software testing, issue resolution, provide 

end user training and contribute for production deployment by adhering to bank’s technology security / standards in order to ensure robust technology solutions are delivered and deployed. Analyse business requests for system product set up / parameter change, identify required systems / applications, schedule, communicate and execute the changes in order to enable business users to launch the product or perform the requested function to carry out the business transactions.

Core/Channel Banking Support

Provide application support by analysing issues and providing resolution, conduct periodic IT check/troubleshooting, implementation of patches and extend guidance to end users in order to facilitate banking operation smooth and to minimize downtime.

Coordinate for testing fixes to ensure that the fix provided is aligned with the problem and to ensure a solution has been provided prior to handling the solution to the business users. Deliver software release by preparing the package and coordinate with relevant teams within IT for the successful release in order to ensure the software is released in relevant systems / environments.

Software Testing

Analyse functional and technical specification documents to understand business requirements, plan and prepare test scripts and execute software testing in order to ensure all required scenarios are tested, test results are in conformity with business requirements without any defects and fit for production deployment in line with business / technical requirements.

Policies, Processes, Systems and Procedures

Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders

People Management

Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance. Organise and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems.

Customer Service

Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions.

Continuous Improvement

Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the bank’s standards.

EXPERIENCE, QUALIFICATIONS & COMPETENCIES

Minimum Experience:

At least 2 years of experience in quantitative or analytical roles IT Systems Analyst.

Minimum Qualifications:

Bachelor’s degree in IT/Computer Science or progressive technical certification track record for the specialist area

Professional Qualifications:

ITIL v3 Foundation Certified

Group Business Services

Knowledge and Skills:

System analysis

Technical specification development

Database design

Architecture principles

Software engineering and development

Application development tools

Infrastructure/operating platforms

Software testing

Software change management

Software configuration management

Application support and maintenance

Incident management

Presentation and collaboration tools

Banking functionality and operations

Information security

Specific Skillset for Subject Matter:

• Support experience on Core Banking Systems. preferably on Intellect Lending application. 
• Decent knowledge on Banking domain functionalities.
•  
• Knowledge on Operating System platforms - Unix/Aix/Linux
• Knowledge on Oracle & MS SQL database.
• and middleware such as Websphere.
• Sound understanding of techniques and principles related to planning, analyzing, managing, assessing risk, preparing test cases, implementation and troubleshooting issues.