IT Project Manager - Digital Marketing

JOB PURPOSE

To manage the implementation of technology projects and changes, provide subject matter expertise of various complexity based on an in-depth understanding of the bank’s systems, processes and functional business requirements and help design and develop technical solutions while supporting business with the management and maintenance of business systems

ACCOUNTABILITIES

Project Management and Change Delivery Management: Manage and deliver technology projects and changes by engaging with various internal and external stakeholders and adopting the project management framework to ensure projects are completed within the defined timelines and budgets in compliance with ADCB standards. Manage the development, configuration, parameterisation, testing, deployment of technology changes and transition to production while extending support and guidance to business users for planning/conducting software acceptance testing. Develop and design technology solutions through business and application architecture principles and maintain efficient and agile technology for the business. Develop project approvals, RFPs, technical documents, procedures, transition documents and other project related documentation within scope of the subject matterof the project in line with the required standards. Coordinate with IT teams in planning and monitoring and adapt to changing business priorities to ensure technology changes are aligned with business requirements/priorities

System Management: Manage the support, maintenance and availability of a portfolio of banking applications along with managing key support processes like problem management and incident management. Manage a team of application support analysts responsible for supporting a wide range of banking applications to ensure availability of relevant application systems to support business and operation needs

Budget Management: Contribute to the preparation of the business area’s budget and manage and monitor the financial performance against the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalised upon. Manage planning and budgeting for technology projects and coordinate and contribute for preparation of business initiated technology projects, monitoring the financial performance against the budget for the bank and its subsidiaries. Identify opportunities for the appropriate and cost- effective investment of application solutions including sourcing, purchasing and development

People Management: Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance. Manage the effective achievement of the team’s objectives through setting individual objectives, managing performance, developing the team and providing formal and informal feedback to maximise overall performance, engagement and motivation

Policies, Process, Systems and Procedures: Recommend and implement improvements to departmental policies, procedures and processes covering all areas of activity so that all relevant procedural requirements are fulfilled while ensuring that ADCB delivers best-in-class services, products and innovation

Continuous Improvement: Identify opportunities to contribute to organisational and departmental change initiatives, programmes and projects taking into account best practice and standards in the business environment. Maintain a current knowledge of emerging technology trends and techniques and proactively recommend innovative technology solutions to business for offering enhanced customer service/products

Customer Service: Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

EXPERIENCE, QUALIFICATIONS & COMPETENCIES

Minimum Experience

At least 8 years of experience in technology services with a banking industry background, with at least 5 years in a managerial capacity for management of financial applications / technical systems

Familiar with online advertising sales, marketing concepts, metrics and strong quantitative, creative problem solving.

General Knowledge of Digital Marketing, Marketing Campaign Management and Campaign Analytics.

Knowledge on the web analytics tools like Facebook Insights, Twitter Analytics and Google Analytics.

Having strong technical expertise including Web & Mobile technologies, HTML, Java Script and Rich Media Knowledge

Knowledge of Statistical Analysis and Data Mining tools and applications

Strong knowledge of search engine optimization and marketing automation capabilities

Familiar with Google Analytics, Google AdWords, and other relevant sites

Having experience in DMP Tools, Campaign management, hyper personalization and content management and distribution systems.

Minimum Qualifications

Bachelor’s degree in IT/Computer Science or equivalent

Professional Qualifications

PMP/ Prince 2 certification or equivalent

ITIL certification or equivalent

Knowledge and Skills

Project management

Team management

Negotiation and mediating

Business liaison

Process optimisation

Enterprise architecture

Emerging technology

Infrastructure/operating platforms

Software testing

Software change management

Software configuration management

Application support and maintenance

Presentation and collaboration tools

Information security

Mobility and internet banking technologies

System monitoring and capacity planning

In-depth banking functionality and operations knowledge in at least 3-5 of the following; core banking, lending, deposits, customer relationships and accounts, workflows and business processes, customer channels, payments and collection, cash management, cards and loyalty, middleware technology, business intelligence and analytics, trade finance, treasury systems, compliance and risk systems, ERP and HR systems, ATM/Pos acquiring, telephony and voice systems