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To manage the implementation of technology projects and changes, provide subject matter expertise of various complexity based on an in-depth understanding of the bank’s systems, processes and functional business requirements and help design and develop technical solutions while supporting business with the management and maintenance of business systems
Project Management and Change Delivery Management: Manage and deliver technology projects and changes by engaging with various internal and external stakeholders and adopting the project management framework to ensure projects are completed within the defined timelines and budgets in compliance with ADCB standards. Manage the development, configuration, parameterisation, testing, deployment of technology changes and transition to production while extending support and guidance to business users for planning/conducting software acceptance testing. Develop and design technology solutions through business and application architecture principles and maintain efficient and agile technology for the business. Develop project approvals, RFPs, technical documents, procedures, transition documents and other project related documentation within scope of the subject matterof the project in line with the required standards. Coordinate with IT teams in planning and monitoring and adapt to changing business priorities to ensure technology changes are aligned with business requirements/priorities
System Management: Manage the support, maintenance and availability of a portfolio of banking applications along with managing key support processes like problem management and incident management. Manage a team of application support analysts responsible for supporting a wide range of banking applications to ensure availability of relevant application systems to support business and operation needs
Budget Management: Contribute to the preparation of the business area’s budget and manage and monitor the financial performance against the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalised upon. Manage planning and budgeting for technology projects and coordinate and contribute for preparation of business initiated technology projects, monitoring the financial performance against the budget for the bank and its subsidiaries. Identify opportunities for the appropriate and cost- effective investment of application solutions including sourcing, purchasing and development
People Management: Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance. Manage the effective achievement of the team’s objectives through setting individual objectives, managing performance, developing the team and providing formal and informal feedback to maximise overall performance, engagement and motivation
Policies, Process, Systems and Procedures: Recommend and implement improvements to departmental policies, procedures and processes covering all areas of activity so that all relevant procedural requirements are fulfilled while ensuring that ADCB delivers best-in-class services, products and innovation
Continuous Improvement: Identify opportunities to contribute to organisational and departmental change initiatives, programmes and projects taking into account best practice and standards in the business environment. Maintain a current knowledge of emerging technology trends and techniques and proactively recommend innovative technology solutions to business for offering enhanced customer service/products
Customer Service: Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions
EXPERIENCE, QUALIFICATIONS & COMPETENCIES
IT overall 8+ years of software development and configuration experience and 5+ of project management experience in a Technology Teams specifically in the Finance/Banking sector
Must have strong knowledge in design, configuration, customization and release management
Experience is change delivery, deployment, configuration and release management process
Having hands on experience, exposure into automated deployment and testing tools and relevant processes.
Strong experience in application architecture, integration technologies and related hardware and software tools
Having a very good working experience in project planning, release and transitions planning, dependency mapping with multiple parallels projects being executed.
Strong technical knowledge and management of application lifecycle including various application testing stages and rollout processes
Excellent project management and communication skills both in Agile and waterfall methods.
Bachelor’s degree in IT/Computer Science or equivalent
PMP/ Prince 2 certification or equivalent
ITIL certification or equivalent
Knowledge and Skills
Negotiation and mediating
Software change management
Software configuration management
Application support and maintenance
Presentation and collaboration tools
Mobility and internet banking technologies
System monitoring and capacity planning
In-depth banking functionality and operations knowledge in at least 3-5 of the following; core banking, lending, deposits, customer relationships and accounts, workflows and business processes, customer channels, payments and collection, cash management, cards and loyalty, middleware technology, business intelligence and analytics, trade finance, treasury systems, compliance and risk systems, ERP and HR systems, ATM/Pos acquiring, telephony and voice systems