IT Project Manager

JOB PURPOSE
To manage the implementation of technology projects and changes, provide subject matter expertise of various complexity based on an in-depth understanding of the bank’s systems, processes and functional business requirements and help design and develop technical solutions while supporting business with the management and maintenance of business systems

1.Project Management and Change Delivery Management

Manage and deliver technology projects and changes by engaging with various internal and external stakeholders and adopting the project management framework to ensure projects are completed within the defined timelines and budgets in compliance with ADCB standards
Job Code: 1009
Effective Date of JP: 010116
Version: 1
Manage the development, configuration,
parameterisation, testing, deployment of technology
changes and transition to production while extending
support and guidance to business users for
planning/conducting software acceptance testing
Develop and design technology solutions through
business and application architecture principles and
maintain efficient and agile technology for the business
Develop project approvals, RFPs, technical documents,
procedures, transition documents and other project
related documentation within scope of the subject matter
of the project in line with the required standards
Coordinate with IT teams in planning and monitoring and
adapt to changing business priorities to ensure
technology changes are aligned with business
requirements/priorities

2. System Management

Manage the support, maintenance and availability of a

portfolio of banking applications along with managing key
support processes like problem management and
incident management
Manage a team of application support analysts
responsible for supporting a wide range of banking
applications to ensure availability of relevant application
systems to support business and operation needs
3. Budget Management Contribute to the preparation of the business area’s
budget and manage and monitor the financial
performance against the budget so that areas of
unsatisfactory performance are identified, rectified
promptly and potential performance improvement
opportunities are capitalised upon
Manage planning and budgeting for technology projects
and coordinate and contribute for preparation of business
initiated technology projects, monitoring the financial
performance against the budget for the bank and its
subsidiaries
Identify opportunities for the appropriate and costeffective
investment of application solutions including
sourcing, purchasing and development

4. People Management

Manage self and team in line with ADCB’s people
management policies, procedures, processes and
practices to ensure adherence and to maximise own and
employee contribution to business performance
Job Code: 1009
Effective Date of JP: 010116
Version: 1
Manage the effective achievement of the team’s
objectives through setting individual objectives, managing
performance, developing the team and providing formal
and informal feedback to maximise overall performance,
engagement and motivation
5. Policies, Process, Systems
and Procedures
Recommend and implement improvements to
departmental policies, procedures and processes
covering all areas of activity so that all relevant
procedural requirements are fulfilled while ensuring that
ADCB delivers best-in-class services, products and
innovation
6. Continuous Improvement

Identify opportunities to contribute to organisational and
departmental change initiatives, programmes and
projects taking into account best practice and standards
in the business environment
Maintain a current knowledge of emerging technology
trends and techniques and proactively recommend
innovative technology solutions to business for offering
enhanced customer service/products

7. Customer Service

Demonstrate Our Promise and apply the ADCB Service
Standards to deliver the bank’s required levels of service
in all internal and external customer interactions

Minimum Experience
At least 8 years of experience in technology services
with a banking industry background, with at least 5 years
in a managerial capacity for management of financial
applications / technical systems
Minimum Qualifications Bachelor’s degree in IT/Computer Science or equivalent
Professional Qualifications
PMP/ Prince 2 certification or equivalent
ITIL certification or equivalent
Knowledge and Skills Project management
Team management
Negotiation and mediating
Business liaison
Process optimisation
Enterprise architecture
Emerging technology
Infrastructure/operating platforms
Software testing
Software change management
Software configuration management
Application support and maintenance
Presentation and collaboration tools
Information security
Mobility and internet banking technologies
System monitoring and capacity planning
In-depth banking functionality and operations knowledge
Job Code: 1009
Effective Date of JP: 010116
Version: 1
in at least 3-5 of the following; core banking, lending,
deposits, customer relationships and accounts,
workflows and business processes, customer channels,
payments and collection, cash management, cards and
loyalty, middleware technology, business intelligence
and analytics, trade finance, treasury systems,
compliance and risk systems, ERP and HR systems,
ATM/Pos acquiring, telephony and voice systems