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Job Description
JOB PURPOSE
To manage administrative tasks and prepare timely reports for the management to ensure the bank performs at an optimum level in terms of service delivery, tracking and monitoring of license usage and compliance;
GROUP
Group Business Services
JOB FAMILY
Technology Services
KEY WORKING RELATIONSHIPS:
Relationship
1. Head of Technology Services
Purpose
To exchange information and take feed back
Frequency
Ad hoc
2.Head of IT Governance, Risk & Compliance
Purpose
To exchange information and take direction on technology related matters
Frequency
Daily
3. Line Manager
Purpose
To exchange information and take direction on technology related matters
Frequency
Daily
4. Peers
Purpose
To exchange information and take feed back
Frequency
Daily
5. Internal Stakeholders
Purpose
To exchange information and take feed back
Frequency
Weekly
6. Procurement
Purpose
To exchange information and take feed back
Frequency
Weekly
7. External Vendors
Purpose
To negotiate/provide feedback
Frequency
Weekly
FINANCIALS MANAGED (if any) ---
APPROXIMATE NUMBER OF DIRECT REPORTS 2
TOTAL SIZE OF TEAM 3
Accountability:
1. Budgeting and Finance
Coordinate the preparation of the Annual OPEX budget and ensure that the OPEX and CAPEX databases are monitored/maintained and provide reporting as and when required by GBS Finance
Support in the provision of financial input such as OPEX, CAPEX, budgetary and invoice data as and when required and liaise with Finance on issues
Ensure tracking of expenditure proposals, expenses related to assets/contracts, reimbursements and training fees, report the status periodically and supervise the processing of invoices so as to ensure and manage first level escalations for timely and accurate resolution Manage the department petty cash and corporate credit card in line with record keeping and accounting requirements and ensure tracking and reconciliation of 3rd party services and accurate payment for such services
2. Administration
Manage the contract database to ensure availability of up to date and accurate information for reporting, liaise with Legal, Procurement, Contracting and the Vendor Performance Management teams and handle queries to ensure that procurement of goods/services is executed within the stipulated guidelines
Manage day-to-day correspondence and tasks, organise and maintain the filing system for all original technology contracts and other records and maintain the IT distribution list for all communication to the IT department as required
Oversee the preparation and maintenance of key documents related to the bank’s services ensuring attention to detail and accuracy are maintained at all times
3- License Compliance and Software Management
Reconcile license usage on a periodic basis and conduct annual license review for review and decision on the non-compliance report by the business unit head
Prepare purchase requests and maintain the License Database for additional/new license procurement and provide statistics on a monthly basis on usage and compliance
Track and monitor licenses for transfer, de-installation/ installation (permanent and temporary) while liaising with Relationship Managers for remediation of non-compliant license schemes
4. People Management
Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance
Organise and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems
5. Policies, Processes, Systems and Procedures
Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders
6. Continuous Improvement
Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the bank’s standards
7. Customer Service
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions
Skills
EXPERIENCE, QUALIFICATIONS & COMPETENCIES
- Minimum Experience
At least 6 years of experience in administration with a working knowledge of the banking environment.
- Minimum Qualifications
University degree in a Business (B Com, BBA) or Technical (BSc, B Tech) related subject area.
- Knowledge and Skills
Solid experience in handling a wide range of correspondence independently
Planning, organising and prioritising skills with the ability to multi task
Interpersonal skills
Word and Excel skills
Analytical skills
Job Details
Preferred Candidate
About This Company
