IT Contracts Management Specialist

JOB PURPOSE:To manage the bank’s contracts by ensuring that the prescribed framework is efficiently followed to deliver optimised services in accordance with the IT architecture and ADCB Policy and regulatory requirements

Contract Management:

Manage, lead and negotiate agreements with suppliers along with respective contract owners and Procurement and follow through to ensure adherence with contract management framework.

Work with ADCB Legal Counsel to manage contracts and agreements and with the Procurement team to align with supply chain systems, policies and procedures to ensure proper contractual management.

 Manage issues with vendors through to resolution as and when they arise and follow through to resolution to ensure robust contract management practices within the unit.

Finance: Manage collating of revised budgets and projections through discussion with relevant contract owners to support the OPEX budgeting exercise for the organisation. Provide data for KPI tracking of contract costs against budgets and provide MIS on Contracts under management to assist financials managed by GBS Finance and/or Senior Management.

Procurement Payment Process:Support  activities of administration activities ( LPO, contract and invoicing process ) to ensure effective management of contract payments.

Vendor Performance Management:

Work closely with Procurement to conduct vendor/service comparison for consistently lower performing relationships and investigate and identify opportunities for the bank to achieve greater levels of service delivery on procured products and services Build relationships with the suppliers to understand how these organisations manage their contracts, to enable optimal service and performance from the contract.

Policies, Processes, Systems and Procedures: Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders.

Self-Management:

Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance.

Customer Service: Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions.

Process management

Contractual and commercial negotiation

Problem solving

Use of spreadsheet and presentation applications

Knowledge of the IT industry including software licensing and hardware maintenance agreements

Negotiating skills in an IT environment

Written and spoken English

Interpersonal skills

University degree in a Business (B Com, BBA) or Technical (BSc, B Tech) related subject area