Head - Programme Office

JOB PURPOSE

• To lead and manage the major programme office accountable for the end to end delivery of ADCB’s top tier capital investment portfolio through the design of transformation programmes encompassing business process and technology levers, robust programme management practices and governance to ensure desired programme outcomes and business impact are achieved within agreed standards, timeframes and budgets

ACCOUNTABILITIES

Strategy and Plans

• Define and articulate the scope and accountabilities of the major programme office to ensure programmes to be managed meet the agreed criteria

• Provide direction to MEC, CEC and SMC on ‘big bets’ that will radically transform ADCB’s business prospects and customer experience to enable growth and support the achievement of the bank’s strategy

• Partner with Group Heads and CEC to prioritize bank wide transformation programmes to be managed by the major programme office based on strategic objectives, cost/benefit consideration, timing, capacity and plans and align programme management strategy to ensure delivery of agreed projects and deliverables

Programme Management

• Coordinate the creation of bank wide programme management virtual satellite teams incorporating business representatives, technology and subject matter experts, define team structures/roles including between 100 – 250 full time resources, vendors and contractors and manage the end to end delivery of programmes in order to achieve expected outcomes/desired benefits within agreed timescales and budgetary requirements

• Oversee and manage bank wide programme status reviews, timelines, budgets, objectives, issue management and reporting to ensure managed in line with agreed, policies, procedures, standards and guidelines

• Create business cases and spend criteria and manage the capital expenditure budget for approved programmes to ensure delivery against expected cost/benefit parameters

Governance

• Establish frameworks for robust programme management governance including programme management methodologies, tools, approaches to project team organization structures, risk identification, project decision making responsibilities and escalation process in order to achieve and maintain consistency in the end to end management and delivery of programmes

• Build a core set of practices and set standards for programme, project and change management capabilities including required certifications and qualifications and develop capability through delivery of learning interventions and knowledge sharing to ensure successful delivery of programmes, change initiatives and programmes in line with industry best practices

Stakeholder Management

• Build and maintain relationships with MEC, their direct reports and other key internal stakeholders to understand their strategy and expectations and increase organisation’s maturity in change management

• Represent the major programme office at all levels and in relevant forums to highlight opportunities and problems related to programmes, projects and change initiatives, propose potential solutions and build business cases for corrective and preventive actions

Vendor Management

• Develop and manage relationships with multiple external vendors and suppliers to ensure that ADCB’s interests are optimised and protected and delivery of services procured meet expectations

Leadership

• Manage employees and teams by overseeing their performance management, recruitment, learning and development to ensure high levels of engagement, and competence, a motivated work environment and to maximise employee contribution to business performance

Change Management

• Drive the management of change in the business area through direct reports and teams by providing inputs for, and partaking in change initiatives, programmes and projects taking into account best practice and standards in the business environment

Minimum Experience

• At least 10 years of experience in the Financial Services industry, managing major transformation programmes through satellite teams with demonstrated success in the implementation of large, complex projects or programmes

Minimum Qualifications

• MBA or Master’s Degree in Finance, Operations, Strategy or Marketing

Professional Qualifications

• Lean Six Sigma, PMP, Prince certification or Agile Scrum Certification

Knowledge and Skills

• Financial and budget management skills

• Analytical and problem solving skills

• Leadership, coaching and mentoring skills

• Networking and relationship management skills

• Influencing, negotiation and conflict management skills