Department Coordinator

Job Code: 368
Effective Date of JP: 010116
Version: 1
JOB PROFILE
OVERVIEW
JOB TITLE
Department Coordinator
JOB PURPOSE
To provide administrative support to the assigned department heads to ensure the department and its’ daily activities operate as per the required standards
GROUP
All
JOB FAMILY
Business Operations and Enablement
SCOPE
KEY WORKING RELATIONSHIPS:
Relationship
Purpose
Frequency
1. Line Manager
To receive/action information and requests and provide required support
Daily
2. ADCB Employees
To provide administrative support
Daily
3. Executive Secretaries/Other Department Coordinators
To receive/share information and co-ordinate schedules where required
Weekly
4. Other ADCB Departments
To receive/share information and documents
Ad hoc
FINANCIALS MANAGED (if any)
APPROXIMATE NUMBER OF DIRECT REPORTS
0
TOTAL SIZE OF TEAM
0
ACCOUNTABILITIES
No.
Accountability
Description
1.
Administrative Support
Provide administrative support and assistance to the line manager on a wide range of assigned tasks, ensuring the required level of confidentiality is maintained to contribute to running of the department to the agreed standard
Coordinate, track and follow up on departmental correspondence and maintain accurate employee records to ensure service standards; policies and procedures are adhered to
Greet and assist visitors, answer telephone calls and give appropriate information to callers; screen and route calls and place outgoing calls to ensure prioritisation of callers and timely response
2.
Reporting
Consolidate and compile accurate reports to support assigned business area in preparation for meetings and in maintaining a filing system for all relevant documentation
3.
Policies, Processes, Systems and Procedures
Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the
Job Code: 368
Effective Date of JP: 010116
Version: 1
required standard of service to customers and stakeholders
4.
Self-Management
Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance
5.
Customer Service
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions
EXPERIENCE, QUALIFICATIONS & COMPETENCIES
Minimum Experience
At least 3 years of experience in a similar position
Minimum Qualifications
Bachelor’s Degree in Business, Accounting or Finance
Professional Qualifications
Knowledge and Skills
Word, Excel and PowerPoint skills

Job Code: 368
Effective Date of JP: 010116
Version: 1
JOB PROFILE
OVERVIEW
JOB TITLE
Department Coordinator
JOB PURPOSE
To provide administrative support to the assigned department heads to ensure the department and its’ daily activities operate as per the required standards
GROUP
All
JOB FAMILY
Business Operations and Enablement
SCOPE
KEY WORKING RELATIONSHIPS:
Relationship
Purpose
Frequency
1. Line Manager
To receive/action information and requests and provide required support
Daily
2. ADCB Employees
To provide administrative support
Daily
3. Executive Secretaries/Other Department Coordinators
To receive/share information and co-ordinate schedules where required
Weekly
4. Other ADCB Departments
To receive/share information and documents
Ad hoc
FINANCIALS MANAGED (if any)
APPROXIMATE NUMBER OF DIRECT REPORTS
0
TOTAL SIZE OF TEAM
0
ACCOUNTABILITIES
No.
Accountability
Description
1.
Administrative Support
Provide administrative support and assistance to the line manager on a wide range of assigned tasks, ensuring the required level of confidentiality is maintained to contribute to running of the department to the agreed standard
Coordinate, track and follow up on departmental correspondence and maintain accurate employee records to ensure service standards; policies and procedures are adhered to
Greet and assist visitors, answer telephone calls and give appropriate information to callers; screen and route calls and place outgoing calls to ensure prioritisation of callers and timely response
2.
Reporting
Consolidate and compile accurate reports to support assigned business area in preparation for meetings and in maintaining a filing system for all relevant documentation
3.
Policies, Processes, Systems and Procedures
Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the
Job Code: 368
Effective Date of JP: 010116
Version: 1
required standard of service to customers and stakeholders
4.
Self-Management
Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance
5.
Customer Service
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions
EXPERIENCE, QUALIFICATIONS & COMPETENCIES
Minimum Experience
At least 3 years of experience in a similar position
Minimum Qualifications
Bachelor’s Degree in Business, Accounting or Finance
Professional Qualifications
Knowledge and Skills
Word, Excel and PowerPoint skills