Data Platform Manager

To manage big data platforms and middleware systems, aligning technology capabilities, capacity, upgrades, integration and changes with business requirements and providing technical advice to ensure technology system availability/service level agreements are met and upgrades, maintenance and integration is completed with minimal disruption to business

1.
Big Data Platform Management
Maintain big data platform environment and middleware systems and manage day-to-day maintenance to ensure tuned for optimum performance and efficiency and service level agreements (SLA’s) are met
Benchmark system performance, analyse system bottlenecks and propose solutions in order to eliminate them
Oversee the security of big data platform and middleware systems through the use of vulnerability tools and enforcements of policies and procedures to ensure integrity and protection of systems and data Liaise with IT colleagues and business units to complete capacity planning by understanding, collating and estimating requirements and reviewing system capability to ensure demand can be met
Plan and oversee the upgrade and patching of data platforms and systems by liaising with business units, IT colleagues and external vendors, creating planned maintenance windows and completing required UAT to ensure required/ongoing support for systems and applications can be secured
Provide technical advice and guidance to the technology services team and business units in order to integrate and standardise supported systems across the bank
Streamline the operation of the big data platforms in order to facilitate analytical use case execution for a diverse user community/different business groups

2.
Vendor Management
Coordinate with external vendors to work on support issues and monitor contract compliance to ensure services are provided as per agreed service level agreements (SLAs) and turnaround times (TATs)
Review solutions provided by vendors and translate against the project requirements to assist business users in understanding system functionality
3.
Project Management
Engage with project managers in change initiative projects to ensure timely IT deliverables
Assist project managers in developing project documents and provide support in obtaining project approvals to ensure banking projects are delivered within planned timelines
Manage the identification of the resolution on issues reported by business users by coordinating with internal staff or vendors to ensure issue resolution
Provide support to the project managers in project transition to production and successful handover to production support team to ensure minimal interruption in support services
Ensure technical support for System Integration Tests for technology staff as well as for UAT to business users to assist in timely delivery of business requirements

4.
Market Research
Research and identify emerging technology, industry standard data management frameworks for big data architecture through internal and external sources in

order to make recommendations for continuous improvement
5.
Reporting
Use online reporting and incident management tools to gather MI and create monthly dashboards in order to report on system performance and achievement of SLA’s

6.
People Management
Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance
Manage the effective achievement of the team’s objectives through setting individual objectives, managing performance, developing the team and providing formal and informal feedback to maximise overall performance, engagement and motivation

Minimum Experience
At least 8 years of experience in Banking/Financial Services in IT having maintained big technology platforms with at least 5 years of experience in a managerial capacity
Minimum Qualifications
Bachelor’s Degree in Computer Science
Professional Qualifications
Certification in Cloud platforms (For example: AWS Solution Architect) and/or Cloud Technology Certification
Certification in Infrastructure Domain
Middleware systems certification
Knowledge and Skills
Knowledge and experience of banking operations and related problems
Knowledge of UNIX/LINUX OS
Experience with Hadoop platform engineering.
Familiar with distributed systems and understanding high availability.
Experience with Java, Python or Scala
Experience with IBM WebSphere, Oracle WebLogic, Red Hat JBOSS & Apache Tomcat Administration.
Knowledge of cluster monitoring tools
Understanding of OS concepts, process management and resource scheduling
Basics of networking, CPU, memory and storage
Understanding of shell scripting
Understanding of all the components in the Hadoop ecosystem (For example: Apache Hive and Apache Mahout)