Collections Officer - ADCP Retail Collections

JOB PURPOSE
To collect the overdue amount from delinquent customers by using necessary collection tools and meet the collection efficiency and productivity targets

1. Collections Meet the monthly resolution and recovery targets assigned by collecting overdue money from allocated delinquent customers in line with the required standards

Meet the productivity norms in terms of calls, contacts, payment conversion ratio and the efficiency in terms of intensity and quality of collection follow up to ensure alignment with the required standards
2. Policies, Processes, Systems and Procedures
Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders
3. Self-Management
Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance
4. Customer Service
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

Minimum Experience
At least 1 – 2 years of front end experience in customer interaction preferably in banking
Minimum Qualifications

Graduation in any discipline
Professional Qualifications
Knowledge and Skills Understanding of banking and financial services
Good negotiation skills
Good communication skills
Working knowledge of MS Office – Word and Excel