Collections Officer

1. Collections Meet the monthly resolution and recovery targets
assigned by collecting overdue money from allocated
delinquent customers to ensure adherence with the
required standards
Meet the productivity norms in terms of calls, contacts,
payment conversion ratio and the efficiency in terms of
intensity and quality of collection follow up to ensure
alignment with the required standards
2. Policies, Processes,
Systems and Procedures
Adhere to all relevant organisational and departmental
policies, processes, standard operating procedures and
instructions so that work is carried out to the required
standard and in a consistent manner while delivering the required standard of service to customers and
stakeholders
3. Self-Management
Manage self in line with the Bank’s people management
policies, procedures, processes and practices to ensure
adherence and to maximise own contribution to business
performance
4. Customer Service
Demonstrate Our Promise and apply the ADCB Service
Standards to deliver the Bank’s required levels of service
in all internal and external customer interactions

Minimum Experience
At least 3 years of front end experience in customer
interaction preferably in Banking
Minimum Qualifications Graduation in any discipline
Professional Qualifications N/A
Knowledge and Skills Understanding of Banking and financial services
Good negotiation skills
Good communication skills
Working knowledge of MS Office – Word and Excel