Business Support Officer - Islamic Banking

JOB PURPOSE:
To communicate, coordinate and collaborate across various roles and functions within the Group to provide business support to the department

ACCOUNTABILITIES: 

1. Administration and Business Support:
Act as the coordinator for seminars, conference calls, and the team/client focal point in managing data and confirmations for client events/activities in line with the required standards Work with IT to resolve any issues that may arise during the profit distribution mechanism Provide administrative support and assistance to the line manager and colleagues on a wide range of assigned tasks to the required standard Review and signoff of functional specifications for projects and system enhancement requests and supervise user acceptance testing as required

2. MIS Maintenance and Reporting:
Develop and streamline various business MIS reports and standard operating procedures as required Maintain relevant periodic MIS and reporting by collating data obtained from various sources and design and prepare new reports, analysing trends and provide
information to management to facilitate strategic decision-making

3. Audit/Compliance and Quality:
Ensure compliance policies are understood and strictly
adhered to and implemented Undertake review of any suspicious transactions reported by staff/others and escalate any non compliance activities in line with the required standards Adhere to confidentiality policy while managing the critical reports and data related to the bank

4. Continuous Improvement:

Propose initiatives/projects to improve functioning of relevant job function, improving on existing MIS Generate new MIS/reports ensuring better analysis and presentation of relevant reports and data being maintained and processed

5. Policies, Processes, Systems and Procedures:
Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders

6. Self-Management:

Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance

7. Customer Service:

Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

EXPERIENCE, QUALIFICATIONS & COMPETENCIES

Minimum Experience : At least 2 years of experience in MIS/business support spread across various roles within banking/financial
services

Professional Experience : 

Support with : New product set ups System enhancements, BCP, BIA & RCSA, Sharia Audit, Internal Audit, External/CB Audits, Regulatory matters, Quarterly PDMs, Business presentations. All type of MIS Project management

Minimum Qualifications:  Bachelor’s Degree in Accounting, Banking or Accounting or IT

Behavioural Competencies Accelerate Growth: Level 1
Drive Performance: Level 1
Communicate & Collaborate: Level 1
Build Relationships: Level1