Business Administration Manager

Job Purpose

• The Business Administration Manager is highly visible role, supporting the Chief Admin Officer
• The Business Administration Manager is a key player within Itmam supporting the development and delivery of information programs and initiatives that focus the organisation on service delivery. They have a key role in implementing and maintaining elements of Itmam’s operating model “The Itmam Way” and governance processes.

Main Tasks and Responsibilities

Chief Admin Officer Support

• Support the Business planning team in the delivery of priority projects, shared strategic objectives and initiatives, through tracking the status of these initiatives, coordinating across teams in Itmam and escalating any deviation from project plans.
• Act as a coordination point for information flows across Itmam, consolidating MIS to give an Itmam wide views.
• Act as secretary to Itmam Exco ensuring coordinating the development of key MIS packs, arranging meetings, producing minutes and following up on actions.

Business Administration

• Support the Business planning team in the cadence of the Management Team meetings.
• Facilitate the delivery of client and internal meetings and visits to Itmam. Produce presentations and material to support such visits.
• Coordinate the collection of Itmam success stories and achievements and arrange for the publication of these.
• Produce, and deliver formal/informal findings, complex analysis in a clearly defined and easily digestible manner, including but not limited to briefings, presentations and Town Halls.
• Liaise with the department leads and our business partners to develop, implement and sustain effective solutions.
• Support the Business planning team towards tracking all people related aspects in ITMAM. This role will be the central point of contact for all items related to tracking of Staff training, Staff leaves, attrition etc.
• Organize Quarterly OHI action planning sessions and liaise with ITMAM MT and department heads towards tracking the respective actions.
• Central point of contact for tracking all ITMAM RnR programs and associated budgets
• Own and manage the ITMAM intranet page. Ensuring the site is updated with the right content and monthly newsletters being published.
• Take inputs from respective division heads towards the revamp of the intranet page.

Analysis & Solution Definition

• Use of project management tools and methodology to manage project delivery and resources from solution design & activity planning to successful delivery.
• Conduct studies and provide analysis of data/information/feedback and recommendations related to proposed business improvement solutions and priorities to drive improvement of Group performance.
• Itmam Pulse Checking.
• Run Monthly Campaigns to support Error Reduction initiatives, delivering promises on SLAs, improving customer service delivery. 

Project Execution

• Drive the Visual Management initiative.
• Establish and run the Shukran Scheme.
• Develop and manage various Itmam web pages to support the Weekly Blogs and other Key Communications related to Itmam Services.
• Create and manage the Career Coaches Web Page.
• Establish various Social Committees under Itmam.
• Build the Itmam Fun Committee.
• Coordinate and manage the Spot Awards initiative.

Minimum Education Level

Bachelor’s Degree

Professional Qualification and Competencies

• Strong analytical and conceptual thinking skills
• Fluent in English, Arabic is advantageous.
• Excellent communication skills, both verbal and written (report/brief writing, editing, proof reading, presentation and facilitation skills)
• A demonstrated interest in and a genuine focus on the crafting of key messages for different audiences to support the overall objectives of the division
• Ability to interview all levels of management and staff to determine/define key issues and activities to be communicated
• Outstanding interpersonal skills (interaction at all levels/ positive attitude)
• Confident and articulate
• Ability to work under pressure, ability to priorities, follow through, work independently and manage several tasks at the same time. Committed to project delivery deadlines.
• Ability to thrive in a challenging and constantly evolving work environment.
• A team player who works to achieve goals and objectives: and enables others to achieve their goals and objectives.
• Understanding of banking operations, products and services
• Proficient in MS Office suite