Associate - Customer Contact Services

Provide Internal and External customers with accurate information regarding ADCB products.
 Handle Telephonic enquiries and cross-selling of ADCB Retail Banking products.
 Provide correct information to all customers regarding their accounts, credit cards, loans etc.
 Answer customer queries and resolve simple complaints immediately.
 Initiate outbound calls when required and adhere to call scripting.
 Cross sell various retail banking products and generate leads
 Capture complaints and forwarded them to InterAct Team.
 Customer-centric, focused and answer customer queries with confidence
 Maximize returns and minimize risk and enhance relationships for the bank.
 Produce high quality calls and continuous follow up that leads to complete customer satisfaction.
 Communicate well and provide feedback for both internal and external customers for improvement of services or process.
 Contributes to the overall success of the unit and generate ideas that can be implemented to enhance productivity.
 Be able to adhere to internal departmental policies and meet job requirements as set in the JO.

High School or Diploma Holder. University Graduate Preferable

Experience - Not required. However work experience in a Customer Service Environment / Call Centre is preferable.