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ADCB Abu Dhabi Commercial Bank
Abu Dhabi, UAE
Posted 2022/04/11 09:58:59
Expires 2023-10-15
Ref: JB4503753
Job Description
- To provide Internal and External customers with accurate information regarding ADCB products and services.
- Handle telephonic enquiries and cross-selling of ADCB Retail Banking products.
- Provide correct information to all customers regarding their accounts, credit cards, loans etc.
- Answer customer queries and resolve simple complaints immediately.
- Initiate outbound calls when required.
- Cross sell various retail banking products and generate leads.
- Maximize returns and minimize risk and enhance relationships for the bank.
- Produce high quality calls and continuous follow up that leads to complete customer satisfaction.
- Communicate well and provide feedback for both internal and external customers for improvement of services or processes.
- Contribute to the overall success of the unit and generate ideas that can be implemented to enhance productivity.
Skills
- Diploma holder, University Graduate preferable.
- Bilingual (Arabic & English) is preferred.
- Previous experience in a Customer Service Environment / Call Centre would be advantageous
Job Details
Job Location
Abu Dhabi, UAE
Company Industry
Banking
Company Type
Employer (Private Sector)
Job Role
Contact Centre
Preferred Candidate
Career Level
Management
Residence Location
United Arab Emirates
About This Company
