Associate - Contact Centre Services

rovide Internal and External customers with accurate information regarding ADCB products.
Handle Telephonic enquiries and cross-selling of ADCB Retail Banking products.
Provide correct information to all customers regarding their accounts, credit cards, loans etc.
Answer customer queries and resolve simple complaints immediately.
Initiate outbound calls when required and adhere to call scripting.
Cross sell various retail banking products and generate leads
Capture complaints and forwarded them to InterAct Team.
Customer-centric, focused  and answer customer queries with confidence
Maximize returns and minimize risk and enhance relationships for the bank.
Produce high quality calls and continuous follow up that leads to complete customer satisfaction.
Communicate well and provide feedback for both internal and external customers for improvement of services or process.
Contributes to the overall success of the unit and generate ideas that can be implemented to enhance productivity.
Be able to adhere to internal departmental policies and meet job requirements as set in the JO
Answer customer queries for all products
Activate and block Debit Cards and Credit Cards for customers
Provide customers with information about their balances for their account, loans, credit cards etc
Capture customer complaints effectively and forward them to InterAct Team.
Record customer requests and ensure that they are processed within the stipulated TAT.
Cross sell all the bank products to customers and generate leads.
Inform customers and migrate them to IVR, Internet Banking or SMS Mobile Banking with a view to reduce the number of calls.

High School or Diploma Holder. University Graduate Preferable.

Experience in a Customer Service Environment / Call Centre is preferable.

Arabic speakers preferred.

Freshers with excellent communication skills.