Associate - Collections

To collect the overdue amount from the delinquent customers by using necessary collection tools and meet the collection efficiency and productivity targets.

The position is responsible for meeting the monthly resolution and recovery targets assigned by collecting overdue money from allocated delinquent customers.

Meet the productivity norms in terms of calls, contacts, promises and promise to payment conversion ratio and also the efficiency in terms of intensity and quality of collection follow up .

Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders

Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximize own contribution to business performance

Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions.

1 – 2 years of front end experience in customer interaction preferably in banking. Understanding of Banking and Financial Services

Graduation in any discipline

Good Negotiation Skills

Good Communication Skills

Working knowledge of MS Office – Word and Excel

Team Player

Accelerate Organizational Growth

Drive a High Performance Culture

Communicate and Collaborate for Success

Build Sustainable Customer Relationships