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إرفاق
وصف الوظيفة
Job Code: 2154
Effective Date of JP: 041022
Version: 1
JOB PROFILE
OVERVIEW
JOB TITLE Senior Investigator
JOB PURPOSE To investigate cases of severe fraud of various types that impact
significantly ADCB spanning the entire enterprise in order to determine the
facts of the case, limit losses, maximize recoveries, identify control
weaknesses and make appropriate recommendations for remediation
GROUP Risk Management
JOB FAMILY Risk and Control
SCOPE
KEY WORKING RELATIONSHIPS:
Relationship Purpose Frequency
1. Line Manager To receive direction and support, discuss
performance and ensure objectives are met
Daily
2. ADCB Unit Heads To obtain information in pursuance of
investigations
Daily
3. Head of Investigations To provide updates and receive direction Ad hoc
4. Peers To collaborate on investigations Weekly
5. Head of Group Fraud Risk
Management
To provide updates and take direction Monthly
6. Industry Peers To pursue rapid recoveries Ad hoc
FINANCIALS MANAGED (if any) NA
APPROXIMATE NUMBER OF
DIRECT REPORTS
0 - 1
TOTAL SIZE OF TEAM 1 - 2
ACCOUNTABILITIES
No. Accountability Description
1. Investigations Receive cases deemed to be a material and significant
risk for investigation and create an investigation plan in
order to identify required outcomes
Conduct investigations in accordance with departmental
policy to ensure all are conducted and follow bank
operating procedures and standards
Interview employees and clients in order to obtain
information required to further the investigation
Fast-track investigations involving disputed transaction,
not involving customer negligence in order to meet the
stipulated turnaround times (TAT’s)
2. Prevention and Recoveries Take immediate steps to prevent further losses and
pursue recoveries to ensure that losses are minimised
3. Data and Record Keeping Capture all required data fields in the Fraud Case
Register to ensure accurate Management Information
Job Code: 2154
Effective Date of JP: 041022
Version: 1
Systems (MIS) and reporting
4. Reporting Provide regular feedback on case progress to the
Investigations Manager in order to receive guidance and
feedback
Prepare an investigation report in accordance with
departmental requirements in order to keep the team
updated on the progression of all open investigations
File all Suspicious Transaction Reports (STR’s) within
agreed TAT as prescribed by departmental process in
order to meet UAE Central Bank (UAECB) requirements
Prepare case reports to communicate findings and
insights in order to keep relevant internal and external
stakeholders updated on progress
5. Risk Management Conduct risk assessments on new products and
processes when required in order to ensure that all risks
are identified and appropriately mitigated
Provide guidance and support to the Business in support
of overall risk culture and control environment
improvement to ensure a risk mitigation culture
6. Training Provide input into the development of fraud awareness
material to ensure ongoing internal education and
awareness
7. People Management Manage self and team in line with ADCB’s people
management policies, procedures, processes and
practices to ensure adherence and to maximise own and
employee contribution to business performance
Manage the effective achievement of the team’s
objectives through setting individual objectives, managing
performance, developing the team and providing formal
and informal feedback to maximise overall performance,
engagement and motivation
8. Policies, Processes,
Systems and Procedures
Recommend and implement improvements to
departmental policies, procedures and processes
covering all areas of activity so that all relevant procedural
requirements are fulfilled while ensuring that ADCB
delivers best-in-class services, products and innovation
9. Continuous Improvement Identify opportunities to contribute to organisational and
departmental change initiatives, programmes and projects
taking into account best practice and standards in the
business environment
10. Customer Service Demonstrate Our Promise and apply the ADCB Service
Standards to deliver the bank’s required levels of service
in all internal and external customer interactions
Job Code: 2154
Effective Date of JP: 041022
Version: 1
EXPERIENCE, QUALIFICATIONS & COMPETENCIES
Minimum Experience At least 3 years of experience working within a banking
environment or fraud experience
Minimum Qualifications Bachelor’s Degree in Law, Finance or Business
Administration
Professional Qualifications
Knowledge and Skills Basic Microsoft Office (Word, Excel and PowerPoint)
Good communication skills in English
Analytical thinking skills
Demonstratable listening skills
المهارات
TOTAL SIZE OF TEAM 1 - 2
ACCOUNTABILITIES
No. Accountability Description
1. Investigations Receive cases deemed to be a material and significant
risk for investigation and create an investigation plan in
order to identify required outcomes
Conduct investigations in accordance with departmental
policy to ensure all are conducted and follow bank
operating procedures and standards
Interview employees and clients in order to obtain
information required to further the investigation
Fast-track investigations involving disputed transaction,
not involving customer negligence in order to meet the
stipulated turnaround times (TAT’s)
2. Prevention and Recoveries Take immediate steps to prevent further losses and
pursue recoveries to ensure that losses are minimised
3. Data and Record Keeping Capture all required data fields in the Fraud Case
Register to ensure accurate Management Information
Job Code: 2154
Effective Date of JP: 041022
Version: 1
Systems (MIS) and reporting
4. Reporting Provide regular feedback on case progress to the
Investigations Manager in order to receive guidance and
feedback
Prepare an investigation report in accordance with
departmental requirements in order to keep the team
updated on the progression of all open investigations
File all Suspicious Transaction Reports (STR’s) within
agreed TAT as prescribed by departmental process in
order to meet UAE Central Bank (UAECB) requirements
Prepare case reports to communicate findings and
insights in order to keep relevant internal and external
stakeholders updated on progress
5. Risk Management Conduct risk assessments on new products and
processes when required in order to ensure that all risks
are identified and appropriately mitigated
Provide guidance and support to the Business in support
of overall risk culture and control environment
improvement to ensure a risk mitigation culture
6. Training Provide input into the development of fraud awareness
material to ensure ongoing internal education and
awareness
7. People Management Manage self and team in line with ADCB’s people
management policies, procedures, processes and
practices to ensure adherence and to maximise own and
employee contribution to business performance
Manage the effective achievement of the team’s
objectives through setting individual objectives, managing
performance, developing the team and providing formal
and informal feedback to maximise overall performance,
engagement and motivation
8. Policies, Processes,
Systems and Procedures
Recommend and implement improvements to
departmental policies, procedures and processes
covering all areas of activity so that all relevant procedural
requirements are fulfilled while ensuring that ADCB
delivers best-in-class services, products and innovation
9. Continuous Improvement Identify opportunities to contribute to organisational and
departmental change initiatives, programmes and projects
taking into account best practice and standards in the
business environment
10. Customer Service Demonstrate Our Promise and apply the ADCB Service
Standards to deliver the bank’s required levels of service
in all internal and external customer interactions
Job Code: 2154
Effective Date of JP: 041022
Version: 1
EXPERIENCE, QUALIFICATIONS & COMPETENCIES
Minimum Experience At least 3 years of experience working within a banking
environment or fraud experience
Minimum Qualifications Bachelor’s Degree in Law, Finance or Business
Administration
Professional Qualifications
Knowledge and Skills Basic Microsoft Office (Word, Excel and PowerPoint)
Good communication skills in English
Analytical thinking skills
Demonstratable listening skills
تفاصيل الوظيفة
المرشح المفضل
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