Relationship Manager - Mortgages (Abu Dhabi & Dubai)

PLEASE NOTE WE HAVE MULTIPLE VACANCIES IN DIFFERENT LOCATIONS - Abu Dhabi & Dubai.

JOB PURPOSE

To build and grow the portfolio of assigned clients, by identifying selling and cross-selling opportunities through the daily analysis and interactions made with clients in order to increase client wallet share and loyalty as per the strategic goals of the bank.

ACCOUNTABILITIES

1. Relationship Management: Develop and manage client relationships to meet client needs and achieve desired objectives of the bank in line with the required standards and identify new clients and ensure the proper articulation of services/products which ADCB would offer them in order to increase the size of the portfolio and wallet share. Manage the daily interactions with clients and provide superior client service to improve clients’ experiences and maximizes the bank’s profitability.
2. Portfolio Management: Monitor and control customer portfolios to achieve desired quality through cross sell, upsell and retention.
   Cross sell and upsell various products of the portfolio to existing client accounts, based on the requirements of the client, in order to contribute to the increase in product penetration and wallet share of the existing clients.
3. Volume Delivery: Deliver the financial target as agreed with the business whilst adhering to the required standards, policies and procedures.
4. Customer Service: Demonstrate our promise and apply the ADCB service standards to deliver the bank’s required levels of service in all internal and external customer interactions.
   Assist in coordinating service provisions with others in order to ensure efficient turnaround of transactions and that clients’ enquiries and documentation needs are met in a timely manner.
5. People Management: Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximize own and employee contribution to business performance.
   Organize and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems.
6. Policies, Processes, Systems and Procedures: Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders
7. Continuous Improvement: Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the bank’s standards.

EXPERIENCE, QUALIFICATIONS & COMPETENCIES

• Minimum Experience: At least 3 years of relationship management experience in banking/financial services industry.
• Minimum Qualifications: Bachelor’s Degree.
• Professional Qualifications: Accredited Financial Analyst, Certified Investment Professional, Certificate in Quantitative Finance, Chartered Financial Analyst, Certified International Investment Analyst.
  Master Financial Risk Manager (FRM), ICA Specialist or Certificate in Conduct Risk.
• Knowledge and Skills: Working knowledge and experience of banking operations and ability to priorities and handle multiple tasks Strong planning, analytical and time management skills
  In depth knowledge of global financial markets and trends
  Understanding of wealth management products and services.