إنتهت صلاحية هذا الإعلان الوظيفي لقد إنتهت صلاحية هذا الإعلان الوظيفي و هو غير مفتوح حاليا لأي طلبات عمل.
إرفاق
وصف الوظيفة
JOB PURPOSE
To investigate card fraud alerts, finalise associated client claims, and provide support in taking the necessary remedial actions to mitigate current and potential future threats
ACCOUNTABILITIE
Card Investigations:
Conduct investigations on actual and suspected incidents of card fraud to determine the facts of each case
CPP Analysis:
Analyse fraud trends, determine common points of compromise and decide on immediate tactical responses to block cards at risk of fraud
Claims Management:
Manage the end-to-end process of all client card fraud claims to ensure a positive customer experience and to
maximise recoveries
Data Gathering and Reporting:
Capture all data requirements accurately and timely into the event data base/case register to enable further statistical and analytical use
Prepare periodic reports on card fraud performance and other metrics to enable relevant stakeholders in their decision making
Fraud Detection Rules:
Analyse card fraud data patterns and make rule change recommendations to improve card fraud rule performance
Policies, Processes, Systems and Procedures:
Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and
instructions so that work is carried out to the required standard and in a consistent manner while delivering the
required standard of service to customers and stakeholders
Self-Management:
Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business
performance
Customer Service:
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions
المهارات
EXPERIENCE, QUALIFICATIONS & COMPETENCIES
Minimum Experience:
At least 2 years of experience in a card fraud environment
Minimum Qualifications:
Bachelor’s Degree in relevant specialization
Professional Qualifications:
Certified Fraud Examiners
Knowledge and Skills:
Microsoft Office (Word, Advanced Excel and PowerPoint)
Written and spoken English
Knowledge of card products, systems, authorizations, card scheme rules and transaction processes
Experience in data query and analytics
تفاصيل الوظيفة
المرشح المفضل
نبذة عن الشركة
